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NEW QUESTION: 1
Refer to the exhibit.

Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer Service CSQ?
A. the agent with the shortest handled time
B. the agent that has been idle the longest
C. s1dispatch-OH
D. s1dispatch-PA
Answer: D
Explanation:
Explanation/Reference:
Explanation:
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in the queue and to which agent the call is sent. After you assign an agent to a resource group and assign skills, you need to configure the CSQs. You assign agents to a CSQ by associating a resource group or by associating all skills of a particular CSQ. Agents in the selected resource group or who have all the selected skills are assigned to the CSQ.
Skills within the CSQ can be ordered. This means, when resources are selected, a comparison is
done based on the competency level (highest for "most skilled" and lowest for "least skilled") of the first skill in the list. If there is a "tie" the next skill within the order is used, and so on.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10 _0/ configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10- 0/
UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-
0_chapter_0111.html#UCCX_TP_C6155D52_00

NEW QUESTION: 2
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.
A. False
B. True
Answer: B

NEW QUESTION: 3
Which of the following is MOST important for an information security manager to highlight when presenting the organization s security posture to an executive audience?
A. The number of emails blocked by the data loss prevention (DLP) system
B. Performance metrics specific to business urn! security awareness training
C. Security risks that may inhibit business objectives
D. Published sophisticated security threats targeting the Industry
Answer: B

NEW QUESTION: 4
SSL (Secure Socket Layer) 및 TLS (Transport Layer Security)의 특징은 무엇입니까?
A. SSL 및 TLS는 전송 제어 프로토콜 (TCP) 위에 일반 채널 보안 메커니즘을 제공합니다.
B. SSL 및 TLS는 기본적으로 부인 방지를 제공합니다.
C. SSL과 TLS는 대부분의 라우트 된 프로토콜에 보안을 제공하지 않습니다.
D. SSL과 TLS는 HTTP (HyperText Transfer Protocol)를 통한 헤더 캡슐화를 제공합니다.
Answer: A

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